Support

Real humans. Real answers.

No tier-one runaround. Every ticket goes to someone on our concierge team, usually within a few hours.

Reply within 4 business hours, every day.

Mon–Sat, 9am–8pm EAT.

Step-by-step guides and articles.

Every question gets a real reply within 4 business hours.

No bots, no scripts — our team handles every ticket.

Concierge support is included with every registration.

Frequently asked

My credentials never arrived. What now?
Check your spam folder, then email support — we’ll resend a fresh, secure link after a quick identity check.
How long does manual registration take?
Typically under 24 hours. Restricted TLDs (like .gov.et) may take 1–2 business days.
Can I change my registrant details after purchase?
Yes. Open a support ticket with the new details and we’ll update them at the registry.
Do you offer phone support?
For enterprise customers, yes. Email us to set up a scheduled call.